Refund policy
Return & Refund Policy
At Wear Plasma, we want you to feel confident in your purchase. If something isn't right, we're here to help.
Returns
We accept return requests within 14 days of delivery.
To qualify for a return, items must be:
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Unworn, unused, and unwashed
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In their original condition, with all tags attached
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Returned with all original components and accessories, including detachable sleeves or pant sections
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Accompanied by proof of purchase
To request a return, email wearplasma@gmail.com with your order number and reason for return.
Please wait for return authorization and instructions before sending your item back. Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs for standard returns, including sizing issues or changes of mind.
If your item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution at no additional shipping cost to you.
We recommend using a tracked shipping service for returns.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us at wearplasma@gmail.com as soon as possible with your order number and photos of the issue.
We'll review the situation and work to make it right.
Exchanges
We don't currently offer direct exchanges. If you'd like a different size or item, please request a return and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund.
Original shipping charges are generally nonrefundable for standard returns, except where required by law.
If more than 15 business days have passed since your refund was approved, contact wearplasma@gmail.com.
Final Sale Items
Items explicitly marked Final Sale at the time of purchase are not eligible for standard returns. This does not affect your rights regarding defective or incorrect merchandise.
International Orders
International customers may be subject to additional return shipping costs. Applicable consumer cancellation and return rights, including those required by law in the European Union, remain unaffected.
Questions?
Contact wearplasma@gmail.com with any return or refund questions.